From account registration to payments, games, bonuses, or any technical issue — find all the answers you need at the 10bets Help Center.
The first few days on any new online platform can feel a little unfamiliar. Getting confused during a deposit, struggling to find a game, or not quite understanding how bonuses work — that's completely normal. 10bets' Help Centre is built to make those moments easier.
Here you'll find detailed guides on a range of topics — written in plain, jargon-free language. If you're new, start with the "Get Started" section. If you're already a member, go straight to the card that covers what you need.
If you still can't find a solution, our live support team is available around the clock — in Bangla, 24 hours a day. Reach us anytime via chat or email.
Select the category that best describes your issue
Creating a new account, login issues, changing your password, and updating your profile.
Answers to all your questions about sending and receiving money via bKash, Nagad, Rocket, or bank transfer.
How to claim and use welcome bonuses, reload offers, free spins, and cashback.
Issues such as games not loading, result errors, or bet history not displaying.
Account security, suspicious logins, two-step verification, and keeping your personal information safe.
Any technical issues related to mobile app download, installation, updates, or device compatibility.
Many users feel confused when signing up on 10bets, but the whole process only takes a few minutes. There are no complex documents or lengthy forms — just your mobile number, a password, and you're ready to go.
Go to the /register page, enter your mobile number and a strong password. Verify the OTP and your account will be ready to use.
Deposit a minimum of ৳100 via bKash, Nagad, or Rocket. Funds will appear in your wallet within 2–5 minutes.
After your first deposit, check for a welcome bonus offer. Read the terms, then claim it.
Head to the Games page and play slots, Live Casino, or card games — whatever you prefer. If you're new, try demo mode first to get the hang of it.
A quick overview of deposit and withdrawal speeds for every payment method on 10bets
The most common deposit issue on 10bets is entering an incorrect reference number. When sending via bKash or Nagad, you must enter the reference code provided exactly as shown in the payment note — otherwise the system cannot match the payment to your account.
Another common issue is sending payment to the wrong number. 10bets payment numbers can change from time to time, so always confirm the latest number on the payment page before each transaction.
When sending a payment, enter the reference code provided by 10bets exactly as shown in the note/reference field.
Take a screenshot of the transaction after payment. Send it to support if there's an issue.
Funds are usually credited within 30 minutes. If not, let us know via live chat.
Reach 10bets support through whichever channel works best for you
For the fastest resolution, use live chat. You can communicate in Bangla.
Available 24/7For complex issues, send a detailed email. You can attach screenshots as well.
Response: Within 24 HoursFind answers to the most frequently asked questions all in one place. Check here before contacting support.
Always availableYou can also submit a support ticket directly through the 10bets app. Find it in the app's settings menu.
Directly from the App
Account security is a common concern for online users. 10bets protects your account with several technical safeguards — SSL encryption, unusual login detection, and automatic session timeouts. That said, your own habits matter just as much.
One of the most common mistakes people make is reusing the same password across multiple sites. Keep a unique, strong password for 10bets and never share your login details with anyone — no 10bets staff member will ever ask for your password.
Use a password of at least 8 characters with a mix of letters, numbers, and symbols.
Enabling OTP verification on every login prevents unauthorized access to your account.
10bets staff will never ask for your password. If anyone does, treat it as suspicious.
Avoid logging in on unfamiliar networks. Mobile data is a safer option.
The Most Frequently Asked Questions About the Help Center