10bets Terms & Conditions — Please read before use

1 General Terms & Conditions

By accessing the 10bets website (https://10bets.ws) or its associated mobile application, you are deemed to have fully agreed to these Terms & Conditions. If you do not agree with any part of these terms, please refrain from using our platform.

10bets is a fully licensed online gaming platform. We operate in accordance with international gaming regulatory guidelines and are committed to providing a safe and fair gaming environment for users in Bangladesh.

These Terms & Conditions are written in English for users in Bangladesh. If anything is unclear, please reach out to our support team.

2 Account Registration & Eligibility

Age & Eligibility

You must be at least 18 years old to register on 10bets. All information provided during registration must be accurate and truthful. 10bets reserves the right to suspend any account found to contain incorrect or false information.

Single Account Policy

Each individual may register only one account. If multiple accounts are found under the same name or from the same device/IP address, all accounts will be closed and any funds held may be forfeited.

• Provide your correct name, date of birth, and contact details during registration.
• Use an active mobile number and email address.
• A copy of your national ID or passport may be requested for account verification.
• Keep your account password confidential and do not share it with anyone.

3 Betting Terms & Conditions

Before placing any bet on 10bets, please read the specific rules for each event carefully. Once a bet is confirmed, it generally cannot be cancelled — though a cash-out option may be available in certain cases.

Bet Cancellation & Refunds

Bets may be cancelled or voided in the following circumstances:

• If a match or event is cancelled.
• Incorrect odds displayed due to a technical error.
• If an event ends before its scheduled time.
• If there is any irregularity or dispute in determining the outcome.

Live Betting

Odds in Live Betting change rapidly. If the odds shift before your bet is confirmed, the bet will either be accepted at the updated odds or you will have the option to cancel it. 10bets is not responsible for any internet disruptions or delays during Live Betting.

Maximum Win Limit

There is a maximum win limit per bet, which varies depending on the game and bet type. Please visit the relevant game page or contact support for more details.

4 Payments, Deposits & Withdrawals

10bets supports popular payment methods in Bangladesh. All financial transactions are secured with SSL encryption.

Deposit

• A minimum deposit amount applies and may vary depending on the game or payment method.
• Deposits can be made via bKash, Nagad, Rocket, and bank transfer.
• Deposits are generally credited to your account instantly.
• Deposits from third-party accounts are not accepted.

Withdrawal

• Withdrawal requests are typically processed within 24–72 hours.
• KYC verification must be completed before your first withdrawal.
• Additional verification may be required for large withdrawal amounts.
• It is recommended that your withdrawal method match your deposit method.

5 Bonuses & Promotions

10bets offers a variety of bonuses and promotions. Each bonus comes with its own terms and conditions that must be met.

Wagering Requirements

Bonus funds cannot be withdrawn directly. They become eligible for withdrawal only after being wagered a specified number of times. For example, a bonus of ৳1,000 with a 30x wagering requirement means you must place ৳30,000 in bets.

• Bonuses must be used within the specified period from the date they are credited.
• Multiple bonuses cannot be used at the same time.
• 10bets reserves the right to cancel any bonus if misuse is suspected.
• For referral bonuses, the referred person must make a deposit using real money.

6 Prohibited Activities

The following activities are strictly prohibited on 10bets. If any such activity is detected, the account will be permanently closed and any funds held may be forfeited.

• Creating multiple accounts or using another person's account.
• Using false information or a fake identity to claim bonuses.
• Placing bets using software, bots, or any automated method.
• Placing bets using match fixing or insider information.
• Conducting transactions through money laundering or illegal funds.
• Exploiting platform vulnerabilities or bugs to gain an unfair advantage.
• Harassing other users or engaging in inappropriate behaviour.

7 Account Suspension & Closure

10bets reserves the right to suspend or close any account at any time for the following reasons:

• Evidence of a Terms & Conditions violation.
• Failure to provide requested verification documents within the specified timeframe.
• Extended period of account inactivity.
• As directed by the regulatory authority.

Users may also request account closure at any time. Any outstanding balance will be returned in accordance with the applicable terms.

8 Responsible Gaming

10bets believes gaming is for entertainment — not addiction. That's why responsible gaming is at the heart of everything we do.

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Self-Exclusion: Temporarily close your own account for a set period.
• Cooldown Period: Take a break ranging from 24 hours to 30 days.
• Reality Check: You will receive periodic reminders about your active gaming session.

If you're experiencing problems with gaming, visit our Responsible Play page or reach out to our support team for assistance.

9 Privacy & Data Protection

The protection of your personal information is of the utmost importance to us. 10bets never sells your personal data to third parties. For more details, please visit our Privacy Policy policy.

• Documents collected for account verification are stored securely.
• Information may be shared with the regulatory authority as required by applicable law.
• A separate policy governs the use of cookies.

10 Changes to Terms & Contact

10bets reserves the right to update these Terms & Conditions at any time. For significant changes, a notice will be sent to your registered email address. Continued use of the platform after any changes constitutes acceptance of the updated terms.

For any questions or complaints regarding these Terms, please contact us:

• Email: support@10bets.ws
• Live Chat: 24/7 support available
• Help Centre: /help-center