Privacy & Security

10bets Privacy Policy — Keeping Your Data Safe

This page explains clearly how 10bets collects your personal information, why it is used, and how it is kept secure. Your privacy is our top priority.

Last Updated: January 2026 Language: Bengali Version: 2.4

Our Commitment to Protecting Your Privacy

Encrypted Storage

All your personal and financial data is stored securely using AES-256 encryption. Unauthorized access is completely prevented.

Data Never Sold

10bets never sells your personal data to third parties. Our business model is built entirely on user trust.

SSL Secured Connection

Every page and transaction on the site is encrypted via SSL/TLS certificates. Communication between your browser and our servers is fully secure.

Your Controls

You have the full right to view, correct, or delete your information. Submit a request to our support team at any time.

Cookie Transparency

We clearly disclose what cookies we use and why. Cookies other than essential ones are not activated without your consent.

Limited Retention Period

Your data is not kept longer than necessary. In line with regulatory guidelines, information is automatically deleted after a set period.

1 Introduction

10bets (https://10bets.ws) is a trusted online gaming and betting platform for users in Bangladesh. We understand that when you register or play on our site, you are placing your trust in us with your personal information — and honoring that trust is our foremost responsibility.

This Privacy Policy clearly explains what information we collect, why we collect it, how it is used, and what rights you have. It is written in plain, straightforward language so you can understand it yourself.

By using the 10bets website and mobile app, you agree to this Privacy Policy. Please read it in full before registering.

This policy applies solely to 10bets' own platform. 10bets is not responsible for the privacy practices of any third-party links or services.

2 What Data We Collect

10bets only collects information that is necessary to operate the platform, meet legal obligations, and provide you with a better experience.

Registration Information

  • Full Name & Date of Birth
  • Email Address & Mobile Number
  • Residential address and country
  • Preferred Currency & Language

KYC (Identity Verification) Information

  • Scanned Copy of National ID or Passport
  • Proof of address document (utility bill or bank statement)
  • Selfie or Photo (if required)

Financial Transaction Details

  • Mobile banking number (bKash, Nagad, Rocket)
  • Partial Bank Account Details
  • Deposit & Withdrawal History

Automatically Collected Information

  • IP Address & Device Type
  • Browser & Operating System Information
  • Time Spent on Site & List of Pages Visited
  • Cookies & Session Data
Data Type Purpose of Collection Retention Period
Registration Information Account Creation & Management Duration of active account + 5 years
KYC Documents Identity Verification & AML Compliance As required by law (typically 7 years)
Transaction History Financial Records & Dispute Resolution 7 Years
Log Data Security & Technical Troubleshooting 90 Days
Cookies Data User Experience Improvement 30 days to 1 year

3 Purpose of Data Use

10bets uses your information only for specific, legitimate purposes. It is never used in ways that are excessive or unrelated to those purposes.

  • Account Management: To handle registration, login, account verification, and security.
  • Payment Processing: To process deposits, withdrawals, and bonus distributions.
  • Legal Obligations: Anti-money laundering (AML) compliance, KYC verification, and regulatory reporting.
  • Customer Support: To address your questions, complaints, and support requests.
  • Personalized Experience: To suggest games and offers tailored to your preferences.
  • Platform Development: To analyze site performance and develop new features.
  • Responsible Gaming: To detect problem gaming patterns and send timely alerts when needed.
We never sell your information to advertisers or share it for unrelated marketing purposes.

4 Data Sharing & Disclosure

10bets may share your personal information with third parties in limited, specific circumstances. In each case, the reason and controls are clearly defined.

Who Your Information May Be Shared With

  • Payment Service Providers: Necessary information shared with bKash, Nagad, or your bank to process transactions.
  • KYC Verification Service: Authorized third-party services for identity verification.
  • Regulatory Authority: To government authorities or licensing bodies as required by law.
  • Technology Partners: Cloud hosting and security services for platform operations.
Data Processing Agreements (DPAs) are in place with all third parties. They are contractually bound to uphold 10bets' privacy standards.

Circumstances Requiring Disclosure

10bets may be legally required to disclose information in response to court orders, lawful requests from law enforcement, or money laundering investigations. In such cases, we act in full accordance with applicable law.

5 Cookies Policy

10bets uses cookies and similar tracking technologies to improve site functionality and personalize the user experience.

Cookie Types

  • Essential Cookies: Required for login sessions and security. These cannot be disabled.
  • Performance Cookies: Analyzes which pages on the site receive the most traffic.
  • Functionality Cookies: Remembers your language preference and other settings.
  • Marketing Cookies: Displays content based on your interests — only with your consent.

A cookie banner is shown on your first visit to the site. From there, you can disable all cookies except the essential ones. You can also manage cookie preferences through your browser settings.

6 Data Protection Measures

10bets employs industry-leading technical and organizational measures to keep your data safe.

  • SSL/TLS Encryption: All data transmission is secured with 256-bit encryption.
  • Two-Factor Authentication (2FA): An added layer of security for account login.
  • Firewall & DDoS Protection: Unauthorized access is blocked at the server level.
  • Regular Security Audits: Independent third-party experts conduct regular system audits.
  • Staff Training: All staff are trained on data protection and bound by confidentiality agreements.
  • Data Minimization: Only the data that is strictly necessary is collected.
No method of transmission over the internet is 100% secure. In the event of a security breach, we will notify affected users within 72 hours.

7 Your Rights

As a 10bets user, you have the following rights over your own data. Contact our support team to submit any request.

Right to Access
Right to Rectification
Right to Erasure
Right to Object to Processing
Right to Data Portability
Right to Restrict Processing

We will respond to your request within 30 days. Please note that due to legal obligations, certain data may not be erasable — in such cases, we will explain the reason.

8 Third-Party Services

10bets uses certain third-party services on its platform, primarily for payment processing, analytics, and security.

  • Game software providers (game studios) — technical data related to gameplay only.
  • Web analytics — analyzes site usage patterns without identifying individual users.
  • Live chat support software — records your support conversations.

These third parties maintain their own privacy policies. We hold data processing agreements with each of them and ensure they uphold 10bets' privacy standards.

9 Children's Privacy

10bets is strictly for users aged 18 and above. We do not knowingly collect personal information from minors.

Age is verified at the time of registration. If a minor creates an account using false information and this comes to our attention, the account will be suspended immediately and any collected data will be securely deleted.

If parents suspect their child is using 10bets, please notify us immediately.

10 Policy Updates

10bets may update this Privacy Policy from time to time. When changes are made, we will notify you through the following methods:

  • The "Last Updated" date at the top of the page will be revised accordingly.
  • For significant changes, a notice will be sent to your registered email address.
  • A notification will be displayed when you log in to the site.

Continuing to use the site after any changes take effect will be considered your acceptance of the updated policy. Please make sure to read our notices in a timely manner.

11 Contact Us

For any privacy-related questions, requests, or complaints, please get in touch with us. We typically respond within 24–48 hours.

  • Email: privacy@10bets.ws
  • Live Chat: Via the chat button at the bottom-right corner of the site.
  • Help Center: Visit the Help Center page
We may verify your identity before processing a request. This is done solely to protect the security of your information.
Secure & Trusted Platform

Join 10bets Today and Play with Peace of Mind

Your privacy is protected, your data is secure. Register with 10bets and enjoy the best betting experience in Bangladesh.

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